Return & Refund Policy
Welcome to Omkar Agro
At Omkar Agro, customer satisfaction and product quality are our top priorities. Since we deal in food and spice products, our return and refund policy is designed in accordance with food safety and hygiene standards followed in India.
1. Return Eligibility
Due to the consumable nature of food and spice products, returns are accepted only under the following conditions:
- Wrong product delivered
- Damaged product received
- Product received in tampered condition Return & Refund Policy
- Manufacturing defect
- Expired product delivered
To be eligible for a return or replacement:
- The request must be raised within 48 hours of delivery
- Product must remain unused and in original packaging
- Proper photos/videos of the package and product must be shared
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products damaged due to improper storage after delivery
- Taste or aroma preference issues
- Minor natural variation in color, texture, or aroma
- Products purchased during clearance or special sale offers
Food businesses commonly restrict returns for opened consumable products due to hygiene and safety requirements.
3. Replacement Policy
If your complaint is verified and approved:
- A replacement product may be shipped, OR
- Refund may be processed at the discretion of Omkar Agro
Replacement approval depends on stock availability.
4. Refund Policy
Approved refunds will be processed to the original payment method within:
- 5–7 business days for prepaid orders
- For Cash on Delivery (COD) orders, customers may be requested to share bank account details for refund processing
Shipping charges are non-refundable unless the issue occurred due to our error.
5. Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once shipped, cancellation requests may not be accepted.
Omkar Agro reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspicious transactions
- Logistic limitations
6. Damaged Package Instructions
If the package appears damaged during delivery:
- Please record an opening video
- Take clear photographs immediately
- Contact us before using the product
This helps in faster claim verification and resolution.
7. Return Process
To initiate a return/refund request:
Email us with:
- Order Number
- Issue Description
- Product Photos/Videos
- Contact Details
Customer Support:
Omkar Agro
Bhadrapada Niwara CHS, Plot No. 5-1,
NNP, Goregaon East,
Mumbai – 400097, Maharashtra, India
Website: Omkar Agro Official Website
8. Important Note
Natural food and spice products may vary slightly in:
- Aroma
- Color
- Texture
- Size
These natural variations are not considered defects.
9. Consumer Rights
This policy is subject to applicable Indian consumer protection laws and e-commerce regulations. Customers retain rights available under applicable law for defective or misrepresented products.