Terms & Conditions
Welcome to Omkar Agro
These Terms & Conditions govern your use of our website and purchase of products from Omkar Agro. By accessing our website or placing an order, you agree to comply with the following terms.
1. General
Omkar Agro is engaged in the sale of spices, food products, and agro-based products through its online platform. All products displayed on the website are subject to availability.
We reserve the right to update, modify, or discontinue products, prices, services, or policies at any time without prior notice.
2. Product Information
We strive to ensure that all product descriptions, images, pricing, and details are accurate. However:
- Actual product color or packaging may vary slightly.
- Natural products may show variations in texture, aroma, or appearance.
- Nutritional values mentioned are approximate unless laboratory tested.
Omkar Agro shall not be held responsible for typographical or technical errors.
3. Pricing & Payments
- All prices are listed in Indian Rupees (INR).
- Prices are inclusive/exclusive of applicable taxes as mentioned on the website.
- Payments can be made through available online payment methods, UPI, debit/credit cards, net banking, or other approved gateways.
- Orders will not be processed till payment confirmation.
4. Shipping & Delivery
- Orders are processed within the estimated dispatch timeline mentioned on the website.
- Delivery timelines may vary depending on location and courier services.
- Omkar Agro is not liable for delays caused by courier partners, natural events, strikes, or unforeseen circumstances.
Customers must provide accurate shipping information. Incorrect address details may result in delivery failure.
5. Cancellation Policy
- Orders may be cancelled before dispatch.
- Once shipped, cancellation requests may not be accepted.
- Omkar Agro reserves the right to cancel any order due to stock unavailability, pricing errors, or suspicious transactions.
6. Return & Refund Policy
Due to the nature of food and agro products:
- Opened or used products cannot be returned.
- Refunds or replacements are applicable only for:
- Damaged products
- Incorrect items received
- Manufacturing defects
Customers must report issues within 48 hours of delivery with proper photos/videos as proof.
Approved refunds will be processed within 7–10 business days.
7. User Responsibilities
By using this website, you agree:
- Not to misuse the website or attempt unauthorized access.
- Not to upload harmful or fraudulent content.
- To provide accurate personal and payment information.
8. Intellectual Property
All content on this website including:
- Logos
- Product images
- Text
- Graphics
- Packaging designs
- Brand materials
are the intellectual property of Omkar Agro and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
Omkar Agro shall not be liable for:
- Indirect or consequential damages
- Allergic reactions due to product usage
- Delays beyond reasonable control
- Improper storage or misuse of products by customers
Customers are advised to check ingredients before consumption.
10. Privacy Policy
Customer information collected through the website is used solely for order processing, communication, and service improvement. We do not sell or share customer data with unauthorized third parties.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of Mumbai, Maharashtra.
12. Contact Information
Omkar Agro
Bhadrapada Niwara CHS, Plot No. 5-1,
NNP, Goregaon East,
Mumbai – 400097, Maharashtra, India